Frequently Asked Questions

Here are answers to our most common questions. If you need help with anything else, we’re always happy to assist.

General Order Questions
Do you offer discounts or promotions?

Yes! We love treating our customers. We regularly share exclusive promo codes, early access to new releases, preorder opportunities, and special discounts with our email subscribers. If you enjoy first dibs and a good deal, our list is the place to be.
Are your products handmade?

Many of our items are handcrafted or finished in‑studio. Product pages include details about materials and engraving.
Can I cancel my order if I change my mind?

Orders can be canceled before production begins.
Do you offer local pick-up?

Yes! Local pick‑up is available at our studio in Cadiz, KY. You’ll receive an email when your order is ready, along with pick‑up instructions.
Can I shop at the studio in person?

At this time, the studio is not open for walk‑in shopping. However, local pick‑up is always available, and we occasionally host pop‑ups and events.
Do you offer gift wrapping or gift notes?

At this time, we do not offer gift wrapping. Many of our items are gift boxed and ready to give. If you’d like to include a gift note, feel free to add it in the order notes at checkout.
What's the best way to contact you?

You can reach us anytime through our Contact Us page or by emailing us directly. We’re always happy to help. Contact Us!

Shipping and Returns
How much is regular shipping?

Orders over $50 Ship Free. This includes custom orders. Regular orders below $50 ship at a flat rate of $8. Oversized or custom orders may have higher shipping costs which will be available in the shopping cart.

Can I track my order?

Yes! You’ll receive a tracking number as soon as your order ships.
What if I entered the wrong shipping address?

Contact us as soon as possible. We can update the address before your order ships, but once it’s in transit, we’re unable to reroute packages.
When will I receive my order?

Processing times vary by product. Once shipped, you’ll receive tracking information so you can follow your package’s journey.
What if my package is lost or delayed?

If your package is delayed, please check the tracking link for updates. If it appears lost, contact us and we’ll help you work with the carrier to resolve it.

Custom Order Questions

How long do custom orders take?

Most custom pieces are ready to ship within 3–5 business days. Larger or more detailed designs may take a bit longer, but we’ll always keep you updated.
Can I order just one item?

Absolutely. Every custom piece is made to order, whether it’s one item or a small batch.
Do I get to see a proof before you make my order?

Yes — if your design includes photos, handwriting, or complex artwork, we’ll send a digital proof for approval before engraving. Simple text or name engravings usually go straight to production.
Can I make changes after approving my proof?

Once a proof is approved, changes can’t be made without restarting the order. Approved proofs are considered final.
What file types do you accept for custom artwork?

.SVG is preferred but we accept PNG, JPG, SVG, and PDF files. If you’re unsure, send what you have — we’ll help format it for engraving.
Will the engraving wear off?

No — engraving is permanent and won’t wash or rub off with normal use.
How should I care for my custom item?

Wipe gently with a soft cloth. Avoid harsh cleaners or abrasives, especially on coated metals or leatherette surfaces. Treat it like a keepsake — it’s made to last.
What if I need a larger order?

For large order inquiries, please see our Custom for Groups page.

Still need help?

If you didn’t find what you’re looking for, reach out anytime — we’re here to help.